Frequently asked questions

You can cancel free of charge up to 48 hours before the start. You can reschedule no later than 24 hours before. Between 48 and 24 hours before, cancellation costs 50% of the service value. Less than 24 hours before, the booking cannot be moved and is non-refundable.

Choose the activity you like on our website, pick a convenient time and pay online.

When booking on the website you pay online. On site you can pay by cash or card.

We run activities every day of the week from 8:00 to 22:00.

Yes, both our spots are pet friendly.

If a specific date and time matters, we recommend booking at least two weeks ahead. Later bookings may have fewer free slots.

Join our training sessions – individuals and small groups sign up for them. It works the same as riding with your own group.

You can bring your own snacks, but safety rules must be followed on board. Drinks can be bought at our water spot before departure.

Yes, children can surf too – we have a board made for kids. A parent must be present while children are surfing.

Yes, your group of up to 12 people can ride on the boat regardless of how many will surf.

Bring swimwear (you can change on site) and a towel. In cooler weather bring a sweater or rent a windproof suit.

A wetsuit is not required, we recommend it in cooler weather – you can rent one on site. We provide the vest and the board.

We recommend no more than 3 people per hour.

The boat takes 12 people at a time.

Arrive 20 minutes before your time so you have enough time to get ready.

Sea-Doo SPARK, 2023.

The jet skis are two-seaters, so two people can ride, but the jet ski will be less stable.

Riding a jet ski is easy – most of our customers ride for the first time and do great. The instructor will explain how to ride and brief you on safety. Everyone gets a life vest.

In heavy rain, thunder or lightning we reschedule for safety reasons and agree on a new time individually.

We can rent out 5 jet skis at the same time.

You can share the booked time with friends as you like. Everyone riding must attend our safety briefing.

An experienced guide rides with the group and leads the way. The group always waits for slower riders, so there is no way to get lost!

Arrive 20 minutes before your ride so you have enough time to get ready.

Yes, we have changing cabins and lockers for your belongings.

In winter dress warmly and comfortably and bring thick windproof gloves. In summer wear clothes you do not mind getting wet or dirty. Rain, mud and wind suits can be rented on site – they do not keep you warm, so dress warmly underneath in winter. A balaclava is required all year round – you can buy one from us.

Yes. Groups are formed with at least three quads, so you will join other riders at the same time.

The driver must hold a category B licence and be at least 18. Passengers must be at least 12.

We currently rent LONCIN XWOLF 550L, 2025. We keep renewing our fleet.

Yes, rides go ahead, so we recommend dressing for the weather.

We have 20 quads, so up to 40 people can ride at once (driver and passenger).

Yes, we are VAT registered and all prices include VAT. We issue a proforma invoice before the service and send a VAT invoice afterwards.

Business clients get discounts of up to 15%.

Up to 35 people can ride quads at once and up to 35 can enjoy water activities. We host up to 100 people on shore, and up to 250 guests in the Vanduo Marse park hall.

Yes – together with Vanduo Marse park we offer two saunas, cabin accommodation for up to 40 people and a restaurant.

Yes, private events are possible and arranged individually depending on the number of guests and the date.

Every voucher is valid for all our activities: quad tours, jet skis, wakesurf sessions and boat rental.

The voucher is valid for 12 months from the purchase date; the expiry date is shown on the voucher.

You can book a service that costs more than the voucher – pay the difference when booking or on site.

If you bought the voucher on our website, write to fun@ciongo.lt – it can be extended by one month for a €15 fee. Partner vouchers (Gera dovana, Dovanų sala, Beta, Grupinis, Noriunoriunoriu, Laisvalaikio dovanos) follow their own rules.